Search is on to find Care Champion
Patients who have been pleased with the treatment, care or service they have received at Sandwell, Rowley or City Hospitals or from any Sandwell community based staff or team are being invited to nominate them for an award.
Sandwell and West Birmingham Hospitals NHS Trust, which runs the three hospitals and community services in Sandwell, has launched its Staff Awards 2014.
The trust is inviting members of the public to nominate a staff member or team for the Excellence in Care Award.
The trust has nine Care Promises pledging that staff:
- will make you feel welcome
- will make time to listen to you
- will be polite, courteous and respectful
- will keep you informed and explain what is happening
- will admit to mistakes and do all I/we can to put them right
- value your point of view
- will be caring and kind
- will keep you involved
- will go the extra mile
Members of the public are being asked to think of a staff member or team who provides outstanding customer care or consistently upholds and demonstrates these nine care promises and nominate them for the award.
The awards were launched today (Wednesday May 28) by Chief Executive Toby Lewis and Chairman Richard Samuda.
Richard said: “Recognising excellence and commitment to patients is critical for the NHS – without celebrating these achievements it’s much harder to drive the belief that our services can achieve consistent improvement and innovation.
“So if you know of an individual or team that you feel goes the extra mile and more, please take the time to tell us about how they have helped you or made a difference to your lives.”
For a nomination form please visit the Trust’s website www.swbh.nhs.uk or call the Communications Department on 0121 507 5660.
Please return the form before the closing date of Friday July 4th 2014.
The winner will be announced at an award ceremony at Aston Villa Football Club on Friday October 17th 2014.