Top Marks for Birmingham’s John Taylor Hospice

John-Taylor-Hospice-staff

John Taylor Hospice is a place where people are listened to, respected and kept safe says the Care Quality Commission.

Its annual report, which has just been released on the commission’s website, says the Hospice meets every standard and praises staff for the way care is delivered.

The commissioners, who made an unannounced visit on November 12, said: “People’s views were taken into account in the way the service was provided and delivered in relation to their care.

“People’s privacy and dignity were respected and independence was promoted whenever possible.”

After inspecting the premises and talking to staff and families, they reported: “All of the people spoken with told us they were involved in decisions about care. One relative told us. “The hospice team are very supportive and nothing is too much trouble. They involve us and keep us informed.”

The inspection team noted: “We saw that staff knocked on doors before entering people’s bedrooms and spoke with people in a respectful way, for example using their preferred name.”

The Care Quality Commission is the regulator of health and social care in England and carries out unannounced visits of all care homes, acute hospitals and domiciliary care services at least once a year to judge whether essential standards are being met.

The Hospice, which has been caring for people in Birmingham for more than 100 years, was inspected and assessed to have met the standard in all in five categories:

  • Respecting and involving people who use services
  • Care and welfare of people who use services
  • Cleanliness and infection control
  • Safety and suitability of premises
  • Assessing and monitoring the quality of service provision

The inspection team, who also met over lunch with people using the Heart of the Hospice, said: “We found the meal was hot and tasty. One person told us ‘No one can find fault with the food here, it is very good.’”

Inspectors found that: “Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.”

And they added: “All of the people told us that staff were kind to them. All of the relatives spoken with told us they felt supported by the staff team and were very happy with the care and treatment their relative received.”

John Taylor Hospice, which was founded in 1910 and gifted to the NHS in 1948 became independent of the NHS in 2011 after staff voted for the Hospice to become a community interest company.

Hospice CEO Kate Phipps welcomed the inspection and the report.

“The Care Quality Commission has found that John Taylor Hospice is meeting all standards,” she said. “The inspectors saw first-hand how the people we care for are at the heart of every decision about their care.

“We have made lots of changes since leaving the NHS. We are delighted with the commission’s findings and especially to be commended for the respect and kindness of staff. We believe these qualities are fundamental in giving life and choices back at the very time when people feel they are being taken away.

“This report is a huge vote of confidence in everyone who works at John Taylor and everyone who has generously given their time and money to invest in the care we give.”

John Taylor Chairman Clive Wilkinson has written to all staff to thank them for their part in ensuring the Hospice met all the standards

“This is an excellent result and reflects with great credit on all the staff working at John Taylor,” he said. “The Board want to place on record its appreciation and congratulations for achieving such a high standard for the third successive year since becoming a CIC.”

A full copy of the report is available at www.cqc.org.uk.

For more information on John Taylor Hospice see www.johntaylorhospice.org.uk or call 0121 465 2000.